Here are some of the more common frequently asked questions from our customers. If you have a question that is not listed here please contact us and we will be more than happy to answer it for you
I have a very long name or address will it all fit?
Yes, since the sign is designed on a computer, we stretch, shrink, tweak,do whatever we have to do for a perfect, personalized sign layout and we will settle for nothing less!
The sample that I like has three lines but I only need two?
All the images on the web site are only samples. The word layouts are independant of the picture so you can have any number of lines (up to 3) carved with any picture or graphic. We will resize the words to create a beautiful custom sign.
Can I get a two sided sign?
Yes you can but we do not carve two sides, you must order 2 signs cut the same. The second sign is at a 20% discount. Please email us and we will send you a seperate invoice for the adjusted price,and the proper mounting instrustions.
Can I order a special size or shape for my sign?
Yes, we do make custom shapes and sizes. The prices and shipping are different but the quality is always the same. If you are interested in something we do not offer on the web site please contact us with your request. We will be glad to work with you and help you create the sign you envision.
How long before I receive my new sign?
Although turnaround times do vary, most sign are shipped out within 2 weeks from the order date. You will recieve an email notifying you when your personalized sign is shipped. If there are any delays you will also be notified by email. We make every effort to get the signs carved and shipped in a reasonable ammount of time.
We did not see a picture we wanted, do I have other choices?
We have some customers that do not desire a picture or cannot decide on one. You can choose from other graphics such as scrolls, these are shown in our ADDRESS catagory. We can also move some of the lettering around to create a custom look for your sign. This is a common issue, so don't give up, we can help you, just contact us if you need any further assistance or have more questions.
Should I seal my new sign with a clearcoat or polyurethane?
No, your sign is ready for use just the way you recieve it! It is made of a waterproof, rot and termite resistant outdoor sign material. You will get many years of use from our product with no maintenance.
What if I receive my sign and something is spelled wrong?
We have been in the custom name business for ove 30 years, and mispelled names or words do happen. We take every precaution to prevent mistakes. YOU MUST DOUBLE CHECK YOUR ORDER FOR ACCURACY. AND WHEN YOU RECIEVE YOUR ORDER CONFIRMATION EMAIL, PLEASE CHECK IT AGAIN.IF THERE ARE ERRORS, PLEASE CONTACT US AS SOON AS POSSIBLE FOR CORRECTION.